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Hi Rizuan,

On our webpage please go to Support > "Your Licenses"

screen3.thumb.png.c679b64c4f4c171bbe452cf7453326dd.png

Once logged in, please check the status of your license. By clicking on the manage button on the right side, you may have the option to release a hanged webfloat slot.

Please let me know if this resolves your problems.

Cheers

Ceyhan

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