How do I handle Error messages when starting the CAESES

[Tobias Stein 1]

The startup log shows single system entries during the startup process. It can be found for Windows users under following path:
 

C:\Users\YOURNAME\AppData\Roaming\friendship\etc\log\startuplog.html

If problems occure errors entries will be written in the startup log.

For example: licence file problems can be determined by entries in this startup log

IMPORTANT: When contacting the FRIENDSHIP Support, this startuplog has to be attached. If you are using a node-locked license, you have to send the fslicense.dat, too.

[Mr. Konrad Lorentz 2]

To contact the LicenseTeam please use the IssueTracker for commercial and academic users.

 

If you are using CAESES, please send an email to license@friendship-systems.com.

 

 

 

Location of the startuplog:

Linux: ~/.friendship/etc/logs/startuplog.html
Windows: %APPDATA%/friendship/etc/logs/startuplog.html