Mr. Engin Orçun KOZAKA 0 Report post Posted March 31, 2018 Hi, We recently switched from trial license to pro license and I want to use the files generated by the trial version in pro version. But I am getting an error which says that the fdbc file is not compatible with the pro version. and asks for a passphrase which I don't know. Can someone help me with that? Share this post Link to post Share on other sites
Jörg 29 Report post Posted March 31, 2018 Hi Engin, Please get in touch with your contact at FRIENDSHIP SYSTEMS. That's no problem, we can convert it. Joerg Share this post Link to post Share on other sites
Mr. Engin Orçun KOZAKA 0 Report post Posted April 1, 2018 Hi Joerg, I got in tocuh with my contact (Peggy) but unfortunately she is out of office until 5th of April. Is there any other way for you to help? Share this post Link to post Share on other sites
Mr. Claus Abt 14 Report post Posted April 2, 2018 Good Morning Engin,I created a conversion package for you and linked it to your account. If you open CAESES you can find the menu item as shown in the screenshot and convert an fdbc file to the pro version. If you have a problem, please use the helpdesk for future issues (helpdesk.caeses.com). Your message will then be distributed to more people in the support team. Good having you as a new customer! Best regardsClaus Share this post Link to post Share on other sites
Mr. Engin Orçun KOZAKA 0 Report post Posted April 2, 2018 Thanks. I will use the helpdesk in the future. cheers, Share this post Link to post Share on other sites